Safeguarding
Information
Arbor
ICT Technician
Overview
Bingley Grammar School is looking for a skilled and knowledgeable ICT Technician to support our staff and pupils. Building on the success of our excellent department, you will be part of a team that is leading the way in ensuring our ICT provision is outstanding and embraces new and emerging technologies. With excellent inter-personal skills, you will provide front line service in responding to staff queries and ensuring that our top-class teaching and learning is supported and enhanced by our ICT resources. Having previous experience of working in an ICT support role, you will be committed to acting with integrity and feel capable of working both independently and in a team.
Building on the success of our excellent department, you will be part of a team that is leading the way in ensuring our ICT provision is outstanding and embraces new and emerging technologies.
With excellent inter-personal skills, you will provide front line service in responding to staff queries and ensuring that our top-class teaching and learning is supported and enhanced by our ICT resources. Having previous experience of working in an ICT support role, you will be committed to acting with integrity and feel capable of working both independently and in a team.
The role and responsibilities include:
Key Duties and Responsibilities
- Provide comprehensive technical support, help, and advice to staff, students, parents, and visitors, encompassing both software assistance and the maintenance of school-owned hardware. Maintain and monitor the appropriate use of any software or hardware.
- Support the wider IT Support team with the development and deployment of desktop hardware, desktop infrastructure, network infrastructure and ancillary equipment.
- Support the wider IT Support team with the delivery of changes to hardware and software, ensuring documentation is updated.
- Respond to support requests in line with procedures, recording detailed diagnostic information and using appropriate knowledge bases/logs to assist with diagnosis and resolution.
- Negotiate with suppliers and external contractors and track external support calls.
- Identify software, hardware and working practices required to fulfil functional specifications as defined by school staff.
- Conduct individual and group training on the use of IT resources.
- Work with the team to make sure service packs and software upgrades are applied to the relevant devices.
Salary & Benefits
Salary from £30515 to £32046 per year
Deadline and how to apply
Please note CVs will not be accepted.
Supporting documents
